PureSoftware lifts CX for America’s largest independent distributor of heavy-duty trucks and trailer replacement parts

June 21, 2022

Client overview

The client, America’s largest distributor of heavy-duty trucks and trailer replacement parts carries over 260,000 heavy-duty trucks and trailer replacement parts from top brands to sell and/or provide repair services online for trucks, trailers, fluid, power, specialty, and driveline in over 280 locations across 46 states in America.

The problem

The eCommerce website of the client had performance issues in finding products and placing orders. The load time for every user query on the website was high and users had buggy experience while placing orders. To retain the competitive edge and manage such high volumes of heavy-duty trucks and trailer replacement parts, the client was looking for an experienced and trustworthy partner to reshape the end-user experience.

Our Solution

Our extensive experience in performance testing on eCommerce websites and creating strong brand equity through delivering quality end-user experience started delivering from day one.

  • Our team used WebLOAD tool to test load and performance of the website functionality like page loading, cart loading, payment screen, order review, bulk cart loading (more than 250 products in one go), and submit order
  • We also conducted performance testing for product keyword search, product search result, and all the buttons as well as links under products
  • In addition to the website functionality, our team conducted integration testing for OMS (Order Management System) and website’s Salesforce database to get address and shipping costs
  • PureSoftware optimized the website’s performance, integration of inventory management system, and integration of OMS to Salesforce database for effective data entry pertaining to address and shipping costs.

Key Benefits

Zero integration defects

~60% faster results

Improved CX and customer satisfaction

Optimized website performance

~99.8% bugs removed

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