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NICE: Transforming Experiences to be Extraordinary and Trusted!

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NICE (Neptune Intelligence Computer Engineering) is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real-time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.

NICE – Value Added Offerings

InContact CXone Platform for Perfect Customer Experience

CXone is the world’s #one fully-integrated cloud customer experience platform designed to empower organizations to be first by acting smarter and responding faster. The platform powers enterprises to deliver effortless, consistent, and highly personalized customer experiences. CXone provides a digital-first, hyper-personalized, and highly adaptive environment for consumers and employees.

CXone Customer Engagement Portfolio
  • Omnichannel Routing
  • Analytics
  • Workforce Optimization
  • Automation & AI

NICE Actimize Platform to Fight Financial Crime

Actimize harnesses the power of CLOUD, AI, and Automation to fight financial crime.  It is a financial crime transformation framework to detect, prevent, and investigate money laundering, fraud, and compliance violations with a holistic view of risk across your organization.

Actimize ​​​​Financial Crim​​​e & Compliance Portfolio
  • Anti-Money Laundering (AML)
  • Fraud & Authentication Management
  • Markets, Suitability & Conduct Surveillance
  • ​Data Intelligence
  • ​ActOne Extend

NEVA- NICE’s Robotic Desktop Automation Tool

NEVA is the first Attended RPA assistant designed specifically with the employee in mind, for the front and back office. NEVA can help your employee during a call with a customer, or as they’re working on a lengthy error-prone process. NEVA enables a better customer experience by automating mundane tasks.

NICE and PureSoftware Partnership

PureSoftware and NICE partnership aim at using PureSoftware’s end-to-end implementation services to enhance the user experience for enterprises across the globe with NICE’s world-class platforms –InContact CXone and Actimize.

The RPA Center of Excellence (CoE) at PureSoftware that has been delivering process automation solutions for customers will also now include NICE Advanced Process Automation (APA), with expertise in implementing the employee virtual assistant, NEVA.

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