The client is an international Insurtech with a mission to build the world’s leading protection and technology-enabled insurance ecosystem. Our client serves customers in 26 markets across North America, Asia, and Europe.
Our client had been communicating with logistics providers and device repair centers manually. This manual engagement was very time consuming, resource-intensive, susceptible to errors, lacked control, cost ineffective and vulnerable to frauds and leakages which often resulted in difficulties tracking the entire process.
The company collaborated with PureSoftware to standardize the process and develop a single, central, and transparent platform that integrated data from CRM, FOMCORE, logistic providers and device repair centers. The team also ensured that the workflow between insurance companies, logistic providers and repair centers was seamless and efficient with device tracking and real time updates. A consumer claim portal was also created for enhanced transparency throughout the claims process.