Streamlining Bill Rejection Process: PureSoftware’s RPA Solution for a Leading Global Telecommunication Company

February 5, 2025

Business Problem

Managing the auto bill rejection process for a leading telecommunications company involved manually processing approximately 28,000 customer records per month. This arduous task required validating each customer’s details and discontinuing services for those unable to continue availing services, posing a significant challenge due to the sheer volume of records.

Business Analysis

PureSoftware conducted a comprehensive business requirement analysis to understand the complexities of the auto bill rejection process. It became evident that the manual handling of such a high volume of records was inefficient and prone to errors. There was a need for an automated solution that could streamline the process, reduce manual effort, and enhance overall efficiency.

Our Implementation

PureSoftware’s RPA Center of Excellence (CoE) designed and implemented a robust automation solution to address the challenges faced by the client. The RPA bot was programmed to read Excel files, select the required columns, and process reports, eliminating any negative or zero amounts. Additionally, the bot seamlessly logged into the CRM system and uploaded files, significantly accelerating the processing time. To further enhance convenience, the bot was also scheduled to run weekly at the required time.

The Impact Delivered

The RPA bot now handles 80% of the bill rejection process, from reading files to generating reports, resulting in significant time savings.

Manual effort has been reduced by 80% with the implementation of the RPA solution.

The overall process execution time has been slashed to just 15 minutes from the original 45 minutes.

With the implementation of RPA, the client has realized cost savings of approximately 65%, further enhancing operational efficiency and profitability.

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