Launched High Performance Card and Merchant Management System for One of the Largest State-Owned Southeast Asian Banks
Business Problem
One of the largest Southeast Asian banks faced challenges in managing its prepaid card processing, merchant management, and terminal operations:
- Inefficient Transaction Processing – The existing system struggled to handle high transaction volumes, leading to delays in processing and settlements.
- Limited Merchant Capabilities – Merchants lacked an easy way to upload transaction files, track settlement statuses, and automate accounting entries.
- Fraud Risks – The absence of advanced fraud management capabilities increased exposure to security threats and compliance risks.
- Scalability Issues – The enterprise required a high-performance solution to streamline operations, enhance security, and support future growth.
Business Analysis
PureSoftware conducted an in-depth analysis of the enterprise’s transaction processing, merchant operations, and security framework. The team evaluated system performance, identified automation opportunities, and assessed scalability requirements to empower future growth. A detailed review of reconciliation processes and accounting workflows helped uncover areas for optimization and proposal of a seamless, high-performance solution.
Our Solution
To address the enterprise’s challenges, PureSoftware implemented it’s flagship banking platform Arttha, delivering end-to-end prepaid card management, transaction processing, reconciliation, and settlement capabilities. Key enhancements included:
- Self-Registration Portal – Empowered merchants with an intuitive platform for seamless onboarding and account management.
- Unified Tap and Pay Experience Across Transit and Retail – Seamless Tap and Pay functionality with easy top-up via ATMs, mobile app, internet banking, or EDC machines—enabling quick payments for tolls, public transport, and merchant purchases.
- Process Flow Redesign – Optimized workflows to enhance operational efficiency and user experience.
- Comprehensive Functional Modules – Equipped the bank with advanced functional modules spanning user management, terminal management, master fees/ charges management, fraud alert management, reconciliation & settlement, and much more.
- Reconciliation and Settlement Dashboard – The platform offers a real-time dashboard providing comprehensive visibility into transactions. It automates matching, highlights exceptions, and streamlines settlement processes to ensure accuracy and faster financial closure.
- Merchant Onboarding – A dedicated web portal enabling merchants to view settlement files, track transaction history, and monitor real-time transaction statuses for better transparency and financial control.
Results
- Seamless Scalability – Open Platform x86 Linux architecture enabled easy system expansion.
- Optimized Transaction Speed – Achieved <300ms transaction processing, aligning with global payment scheme standards.
- Real-Time Reconciliation – Enabled instant tracking and accuracy in financial settlements ~ 350 Mn transactions per annum.
- Contactless Convenience – Enabled top-ups from ATMs to prepaid cards, improving accessibility for 13.7 Mn active cards.
- Enhanced Merchant Experience – A comprehensive monitoring dashboard provided better transaction visibility and control for over 875,000 Merchants.
- Faster Processing – Settlement time for 10,000 files reduced from 57 minutes to just 13 minutes, while login time dropped from 5 minutes to under 1 second.
