Enhancing Insurtech Efficiency with a Centralized Digital Ecosystem
Business Problem
Our client, a leading international Insurtech faced challenges due to manual communication between logistics providers, mobile repair centers, and insurance teams. The manual process was time-consuming, resource-intensive, and lacked control, leading to inefficiencies such as high operational costs, data inaccuracies, increased risk of fraud, and difficulties in tracking repair and claim processes.
Business Analysis
The absence of an integrated system resulted in delays, miscommunication, and errors in processing claims and repairs. To address these challenges, the company required a centralized digital ecosystem that could automate workflows, improve process visibility, and enhance coordination. By establishing a unified platform, they aimed to ensure seamless communication between key stakeholders, including insurance companies, logistics providers, and mobile repair centers, ultimately driving efficiency and accuracy in the entire process.
PureSoftware Solution
PureSoftware developed a unified, transparent digital platform that seamlessly integrated data from CRM, logistics providers, and repair centers. This solution streamlined coordination through an automated workflow, enabling real-time communication between insurance companies, logistics providers, and repair centers. It also introduced real-time device tracking, allowing for live status updates and improved process visibility. Additionally, a dedicated claim portal was developed to simplify claim submissions and tracking for customers, enhancing efficiency and user experience.
Results
Standardized repair, logistics, and mobile insurance processes, reducing inefficiencies.
Achieved real-time communication and automated data exchange through API integration with CRM, logistics, and repair systems.
Enhanced process tracking with 100% visibility at each stage, minimizing delays and errors.
