How the COVID-19 Pandemic is Augmenting Digital Transformation?

April 23, 2020

Silver Lining Amid the Crisis!

COVID-19 has forced several companies around the world to rethink their ways of operating. An increasing number of people have switched to digital tools to keep some semblance of normality amid the disruption caused by this pandemic. This digital age, coupled with the ongoing crisis, has made the digital transformation of workplaces, businesses, and industries essential for effective operations and no downtime.

Here is how the COVID-19 pandemic is fast-tracking digital transformation across the companies and organizations:

Ability to Work from Home- Companies that have always been reluctant to work remotely are now forced to allow working from home, so work can still be done while halting the spread of the COVID-19 virus. Working remotely is undoubtedly a benefit that several employees value, however, many companies, lack infrastructure to offer that capability without costing their business. This situation has prompted many companies to embrace digital technologies to stay relevant and continue growing in this rapidly changing landscape.

Remote or Virtual Care- As the COVID-19 crisis continues to expand, public health officials are increasingly pushing healthcare systems to strengthen and expand their telemedicine via smartphones and other such tools. The advancing technology can benefit in trialing patients and diagnosing the ones without the illness but are afraid they might have it from seeking treatment at overcrowded facilities by taking assistance through telehealth technology. Telemedicine can limit human-to-human contact, which is essential to limit the transmission.

Remote Learning – As COVID-19 spread across the world, educational institutions and universities began to leverage virtual learning platforms and tools. While some of them have had used virtual means of teaching and learning previously and were all set for the shift, several education organizations are not fully equipped and ready to take this call of online classes.  The transition to e-learning and virtual education is undoubtedly disruptive and wasn’t foreseen before COVID-19 hit the world, but such a transition will only make educational institutions well-equipped and prepared for the future.

Events Going Virtual – While several in-person conferences have been called-off globally in response to the COVID-19 outbreak, some of them are taking place virtually. COVID-19 outbreak has compelled business owners to switch to digital mediums and technologies to continue their events and operations while abiding by the precautions required to ensure public safety. This scenario is highly likely to put an impetus on fresh innovations for the future with how to collaborate, coordinate and interact better virtually.

Chatbot Automation- Organizations are turning to automation to navigate and overcome the COVID-19 crisis, maintain a decent level of service, and scale with rapidly changing demand. They are specifically leveraging scalable, secure, and AI-powered chatbots to answer customer queries 24×7.

Amid this unforeseen crisis, the companies that are successfully leveraging technologies to rethink their business model for the future by embracing and accelerating digital transformation will stay ahead of the competition. This is no better time for companies and businesses to dive into digital transformation, considering the ones that are already on their digital journey getting least impacted by this pandemic.    Companies and industries keen to kickstart or fast-track their digital transformation journey to eliminate the scope of any kind of downtime can explore opportunities with PureSoftware. PureSoftware provides a gamut of digital services that can assist organizations and companies to run their business virtually and seamlessly while staying safe by working remotely at the same time.

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